Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards
Shaving Products and Soap
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be applied to your credit card or original method of payment, within a certain 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you still have not received your refund in a timely manor, please contact us at ellaleatherbags@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at ellaleatherbags@gmail.com we will give you a return number and the address where to send it to.
Gifts
If the item was marked as a gift when purchased and shipped directly to the recipient, you’ll receive a credit to the original payment. Expect 7-10 days for credit to the available.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.