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Frequently Asked Questions

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, and PayPal.

Is your website secure?

The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

Do I get an order confirmation?

Upon placing an order with Ella Leather, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder and it should be there. Please contact us if you have any questions.

Do You Charge Taxes?

Ella Leather is required to collect sales tax on orders shipping within Colorado. No taxes will be charged to orders shipping outside of Colorado. We are not responsible for import duties to countries outside the United States.